Privacy policy Kobra Bikes For example

www.kobrabikes.nl

About our privacy policy

We care deeply about your privacy. We therefore only process data that we need for (the improvement of) our services.
improve our services and handle the information we collect about you and your use of our services with care.
services. We never make your data available for commercial purposes to
third parties.

This privacy policy applies to the use of the website/webshop and the services accessed on it by us. The effective date for the validity of these terms is 01/12/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you
is collected by us, what this data is used for and with whom and under what conditions this
data may be shared with third parties. We also explain how we store your data and how we protect it against misuse.
storage and how we protect your data against misuse and what rights you have in relation to the personal data you
personal data you have provided to us.

If you have any questions about our privacy policy please contact our privacy contact person, you
find contact information at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is accessible.

Webshop software
Our store is developed with webshop software, we have chosen for our webhosting for
a reputable hosting party. Personal data that you make available to us for our services are shared with this party. They have access to your data to provide us with (technical) support.
They will never use your data for any other purpose. They are based on the agreement
we have entered into with them to take appropriate security measures. These
security measures consist of the application of SSL encryption and a strong password policy. Backups are
regularly backed up to prevent loss of data.

Our web store is developed with reputable software, we host our web store on a server under our own
management. We have taken appropriate technical and organizational measures to abuse, loss and corruption
of data as much as possible. These security measures consist at least of the application
of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.
prevention.

Web hosting
We purchase web hosting and e-mail services from reputable parties. These process personal data on our behalf and do not use your data for their own purposes. However, this party may collect metadata about the use of the
services. This is not personal data. They have appropriate technical and organizational measures
taken to prevent the loss and unauthorized use of your personal data. They are under the
agreement they are obliged to maintain confidentiality.

Email and mailing lists
We send our e-mail newsletters using MailChimp. MailChimp will never use your name and email address for its own
purposes. At the bottom of every email sent automatically through our website you will see the
'unsubscribe' link. You will then no longer receive our newsletter. Your personal data will be
stored securely. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read.
emails are opened and read. MailChimp reserves the right to use your data for the purpose of
further improve the service and to share information with third parties in connection therewith.

Our customer service uses the chat support platform. This is where the customer chat service questions are stored and processed by us. Your personal data is stored securely.

We use the services of Gmail for our regular business e-mail traffic. This party has appropriate
technical and organizational measures to abuse, loss and corruption of your and our data as
as much as possible. Gmail has no access to our inbox and we treat all our email traffic
confidentially.

Payment processors
Including Mollie, Credit Cards, Pay, PayPal, ING bank
For handling (part of) the payments in our store we use the platform of the above mentioned providers.
aforementioned providers. These process your name, address and residence details and your payment information such as
your bank account or credit card number. These providers have appropriate technical and organizational
measures to protect your personal data. They reserve the right to use your
to further improve the service and as part of this (anonymous) data with third parties.
third parties. They share in the case of an application for a deferred payment (credit facility)
personal data and information relating to your financial position with credit rating agencies. All of the above
mentioned above regarding the protection of your personal data also apply
to those parts of providers' services for which they engage third parties. They will not retain your data
longer than permitted by legal time limits.

Reviews

We collect reviews via our webshop system and the Google platform, among others. If you leave a review via Google you are required to provide a name and email address. Google shares this information with us so we can link the
review to your order. Google also publishes your name on its own website. In
some cases, Google may contact you to provide an explanation of your review. In the
case we invite you to leave a review we share your name and email address with Google. They
use this information for the sole purpose of inviting you to leave a review. Google has
taken appropriate technical and organizational measures to protect your personal data.
Google reserves the right to use third parties for the provision of services.
We have given Google permission to do so. All of the above guarantees
regarding the protection of your personal data also apply to those parts of the service for which Google engages third parties.
service for which Google engages third parties.

Shipping and logistics
PostNL, DHL and others.
When you place an order with us, our job is to get your package delivered to you. We make use of the services
services of PostNL and others for carrying out deliveries. It is therefore necessary that we share your name, address and
address and place of residence with PostNL. PostNL uses this information only for the performance of the
agreement. If PostNL engages subcontractors, PostNL will also make your details available to these parties.
these parties.

Invoicing and bookkeeping
For our administration and bookkeeping we use the services of Exact and of
our bookkeepers/accountants. We share your name, address and residence details and details relating to your
order. These details are used for the administration of sales invoices. For our record keeping
our records and accounting, we use the services of providers. We share your name, address
and residence information and details related to your order. This information is used for the
administration of sales invoices. Your personal data is transmitted and stored in a protected manner. The
providers are bound to confidentiality and will treat your data confidentially. They do not use your
personal data for purposes other than those described above.

External sales channels.
Among others, Dealers, Marketplace, Bol.com, Meta...

Purpose of data processing

General purpose of processing
We use your data solely for the purpose of providing our services. This means that the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share information with us and we use this information - other than at your request - to
contact you at a later time, we will ask you explicit permission to do so. Your data will not be
not shared with third parties other than to fulfill accounting and other administrative obligations.
These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath
or legal obligation.

Data collected automatically
Data automatically collected by our website is processed for the purpose of further improving our services
further improvement. These data (e.g. your IP address, web browser and operating system) are not
personal data.

Cooperation with fiscal and criminal investigations
Where appropriate, we may be required by law to share
your data in connection with governmental fiscal or criminal investigations. In such a case we are
forced to share your data, but we will, within the possibilities offered by law, oppose this.
oppose.

Retention periods
We retain your data for as long as you are our client. This means that we will retain your client profile until you indicate
that you no longer wish to use our services. If you indicate this to us we will also interpret this
as a forgetting request. Pursuant to applicable administrative obligations we are required to retain invoices containing your (personal) data.
(We will keep these data for the duration of the applicable term.
However, employees no longer have access to your client profile and documents we have produced in response to your
assignment.

Your rights

Pursuant to applicable Dutch and European legislation, you, as a data subject, have certain rights regarding
with respect to personal data processed by or on behalf of us. We explain below which
these rights and how you can invoke them.
In principle, to prevent misuse, we only send copies and transcripts of your data to your email address already known to us.
known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to register.
We will ask you to identify yourself. We keep records of processed requests, in
the case of a forgetting request we administer anonymized data. All copies and transcripts of
data will be provided to you in the machine-readable data format we use within our systems.
You have the right at any time to file a complaint with the Personal Data Authority if you suspect that we are
are using your personal data in an inappropriate way.

Right of inspection
You always have the right to inspect the data that we process (or have processed) and that relate to your person or can be traced back to you.
are traceable to your person. You can make a request to this effect to our contact person for privacy matters. U
will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address
a copy of all data with an overview of the processors who have these data
indicating the category under which we have stored this data.

Right of rectification
You always have the right to have the data that we (have processed) and that relate to your person or can be
are traceable to your person. You can make a request to this effect to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send
to the e-mail address known to us a confirmation that the data have been adjusted.

Right to restriction of processing
You always have the right to restrict the data we process or have processed that relates to your person or is
are traceable to you. You can make a request to this effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address
email address known to us that the data will no longer be processed until you lift the restriction.

Right to transferability
You always have the right to have the data that we process (or have processed) and that relate to your person or can be
traceable, by another party. You can make a request to this effect to our
contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is
granted, we will send you, at the email address known to us, copies or transcripts of all data about you that we
processed or processed on our behalf by other processors or third parties. In all probability
in such a case we will no longer be able to continue to provide services, because the secure interconnection of
data files can then no longer be guaranteed.

Right of objection and other rights
You have in appropriate cases the right to object to the processing of your personal data by or
on our behalf. If you object, we will immediately cease data processing pending
pending the handling of your objection. If your objection is well-founded, we will send you copies and/or copies of the data we
If your objection is well-founded, we will make copies and/or copies of the data we process (or have processed) available to you and then cease processing permanently.
You also have the right not to be subjected to automated individual decision-making or profiling.
profiling. We do not process your data in such a way that this right applies. Are you of the opinion
that it does, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We
use this service to track and get reports on how visitors use the website. This
processor may be required by applicable laws and regulations to provide access to this data. We
have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies
In the event that third-party software solutions use cookies, this is stated in this
privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
latest version. If the new privacy policy affects the way in which we process data already collected
related to you, we will notify you by e-mail.

Contact details
Tappersweg 14 - 41
2031 EV Haarlem
Phone number: +31 85 080 6631
Chamber of Commerce number: 87734974

Contact person for privacy matters: Privacy Officer Kobra Bikes For example